PROJECT PROCEDURE

Interested in what happens once you begin a project with Enlighten?

 

Project and information is submitted through our contact form.

We've made it easy to get started by providing a form that allows you to fill out exactly what we need to know in order to get you an immediate quote. 

Project Confirmation

Once we've analyzed what we need to accomplish in this process, we will send you a confirmation email along with an invoice for the job. 

Deposit

50% deposit is due to lock away a date on our schedule. Once we receive the 50%, we will notify you of your project date and when to expect to see some of our work.

Turnaround

All projects vary on turnaround time due to complexity and requirements involved, but you can generally expect to see something within 3-5 business days of your initial 50% deposit.

Revisions

Included in the quote, we've thrown in THREE free revisions for your project so we can make sure you're getting exactly what you want from us.

These revisions apply to the specific requests filled out in our project confirmation stage, this is not a time to add in extra ideas. Any new ideas and suggestions provided that were NOT outlined in the project confirmation will be treated as a new project and will be charged accordingly.

Project Management

Enlighten hosts all project discussion through Basecamp. This is where we will discuss treatment concepts, project logistics, scheduling, editing, and everything else in between.

Payment Rules

  • 50% due to lock date in schedule.
  • 50% due upon completion (as early as 3 days after project was initiated).
  • 15% late fee every 7 days a payment is missed.
  • 3 free revision stages included in agreed price. 15% for each revision after.

Your invoice will be sent directly from the accounting software Quickbooks. You can pay directly through Quickbooks via debit card, credit card, or ACH bank account withdrawal. We do not accept payment through PayPal, Square, or any processing platform other than Quickbooks.

File Delivery

All flattened artwork files will be delivered once final 50% payment clears. 20% of the total project cost will be added to receive editable files (.PSD, .AI, .PDF)

Want to chat with us?

All phone calls must be scheduled. We're available Monday - Friday from 10am - 7pm. Feel free to drop us a line at info@enlightencreativestudio.com to schedule a phone call.

Your invoice will be sent directly from the accounting software Quickbooks. You can pay directly through Quickbooks via debit card, credit card, or ACH bank account withdrawal. We do not accept payment through PayPal, Square, or any processing platform other than Quickbooks.

 
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